Privacy Policy

Last Updated: January 2026

ck3e ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://ck3e.app (the "Platform"). This Privacy Policy explains what personal information we collect from players and visitors in Bangladesh, why we collect it, how we use it, and what rights you have over your data. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Platform immediately.

1. Information We Collect

1.1 Personal Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide us with personal information that may include:

• Full name and date of birth
• Email address and mobile phone number
• Residential address (city, district — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Government-issued identity document details for KYC verification
• Financial account details (bKash, Nagad, Rocket, or Upay mobile wallet numbers; Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank account references) used for deposit and withdrawal transactions

1.2 Information Collected Automatically

When you visit or use the Platform, our servers and analytics systems automatically record certain technical data, which may include:

• IP address and approximate geographic location (country, city)
• Device type, operating system, browser type and version
• Pages visited, features used, session duration, click patterns, and referring URLs
• Cookie identifiers and similar tracking technologies (see Section 5)

2. How We Use Your Information

We process your personal information only when we have a lawful basis for doing so. The primary purposes for which we use your data are as follows:

• Account creation, identity verification (KYC), and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Visa, Mastercard, or bank transfer
• Providing customer support and responding to queries or complaints from Bangladeshi players
• Enforcing responsible gaming measures, detecting problem gambling patterns, and applying self-exclusion or cooling-off periods
• Detecting and preventing fraud, money laundering, and any other illegal activity on the Platform
• Sending you promotional offers, bonus notifications, and platform updates — you may opt out at any time by contacting support

3. Sharing of Your Information

ck3e does not sell your personal data to third parties. We may, however, share your information with carefully selected parties in the following circumstances:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) to facilitate deposits and withdrawals
• KYC and identity verification service providers for regulatory compliance
• Analytics and fraud detection technology partners who process data strictly on our behalf and under confidentiality obligations
• Law enforcement or regulatory authorities when required by applicable law or court order

All third parties with whom we share data are contractually required to use your information only for the stated purpose and to maintain appropriate security standards. We do not permit our data processors to use your personal data for their own marketing purposes.

4. Payment Data and Mobile Wallet Privacy

When you make a deposit using bKash, Nagad, Rocket, or Upay, we receive a transaction reference, the masked mobile wallet number, and the transaction amount. We do not store your full mobile banking PIN, one-time passwords (OTPs), or complete mobile number beyond what is necessary to verify the transaction and credit your ck3e account.

Card payment data processed via Visa or Mastercard is handled entirely by PCI DSS-compliant payment gateways. ck3e does not have access to your full card number or CVV at any point. Transaction records are retained only for the period required to fulfill legal and anti-fraud obligations.

5. Cookies and Tracking Technologies

ck3e uses cookies and similar technologies to operate the Platform effectively, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Essential cookies: required for login sessions, security tokens, and basic Platform functionality — these cannot be disabled without impairing your experience
• Performance cookies: collect anonymized data on how players navigate the Platform to help us improve speed, layout, and game loading times
• Preference cookies: remember your language selection, display settings, and recently played games for a more personalized experience

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from logging in or accessing certain features on ck3e. We do not use cookies to track your activity outside of the ck3e Platform.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Account registration data and transaction records are typically retained for a minimum of five (5) years from the date of the last transaction or account closure, in accordance with anti-money laundering (AML) obligations. Data collected solely for marketing purposes is deleted within 12 months of your last interaction with the Platform, or immediately upon request if you exercise your right to erasure. Anonymized or aggregated data (which cannot identify you) may be retained indefinitely for statistical and analytical purposes.

7. Data Security

ck3e employs industry-standard technical and organisational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, SSL/TLS encryption for all data in transit, hashed and salted password storage, access controls restricted to authorised personnel on a need-to-know basis, regular security audits and vulnerability assessments, and secure server infrastructure hosted in controlled data centres.

While we strive to maintain robust security standards, no system is entirely immune to risk. In the event of a data breach that poses a significant risk to your rights and freedoms, ck3e will notify affected users as promptly as practicable and take all reasonable steps to mitigate the impact.

8. Your Rights Over Your Personal Data

As a player or visitor, you have the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of all personal data we hold about you
• Right of rectification: you may ask us to correct inaccurate or incomplete personal data without undue delay
• Right to erasure: you may request deletion of your personal data, subject to legal retention obligations
• Right to restrict processing: you may ask us to pause processing of your data while a query or complaint is being resolved
• Right to withdraw consent: where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the legality of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within 30 days. In some cases, we may need to verify your identity before processing a data rights request. We will never charge a fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.

9. Children's Privacy and Age Restriction

ck3e is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately at [email protected]. We will promptly delete such data from our records. Age verification checks are performed at registration and during the KYC process to ensure compliance with this requirement.

10. Changes to This Privacy Policy

ck3e reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated "Last Updated" date and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your personal data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck3e handles your personal data, please reach out to our Data Privacy team. You can contact us by email at [email protected]. Our support team is available 24/7 and aims to respond to all privacy-related inquiries within two (2) business days. For general account queries, deposits, or withdrawal support, you may also use the same email address.